Effective Date: Mar. 01, 2024
At Zhejiang Xingyao Internet Industry Co., Ltd., customer satisfaction is our top priority. This policy outlines the terms and conditions for refunds and returns for our services and digital products. Please read this policy carefully to understand your rights and our responsibilities regarding refunds and returns.
1. Refund Eligibility
Refunds are available for services or digital products under the following conditions:
– The service or product was not delivered as promised, or it significantly deviated from what was advertised.
– You submit a written refund request within 7 days from the date of purchase or delivery.
– If the service or product is defective or causes technical issues that cannot be resolved within a reasonable time.
– If there was an error with the order or payment processing.
2. Non-Refundable Cases
The following cases are not eligible for a refund:
– Services that have already been delivered and accepted by the client.
– Refund requests made after the 7-day eligibility window.
– Digital products that have been downloaded, accessed, or activated.
– If the client changes their mind after receiving the service or product.
– If the client fails to provide necessary information or documentation needed to process a refund.
3. Process for Refunds
To request a refund, please follow these steps:
– Submit your refund request via email to [email protected], including your order details (order number, date of purchase, etc.) and the reason for the refund request.
– Refund requests will be reviewed within 5 business days of receipt. If the request is approved, we will process your refund within 14 business days.
– Refunds will be credited to the original payment method used during purchase. If a payment method is no longer available, we will contact you to arrange an alternative.
4. Exchanges and Adjustments
For services that require modifications, adjustments, or revisions, we are happy to work with you to ensure your satisfaction. Please contact us within 7 days of receiving the service for any requested changes.
5. Shipping and Handling Fees
Refunds for products or services will be issued excluding any shipping or handling fees. These charges are non-refundable unless the error is on our part.
6. Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. When changes occur, we will notify you via email or post an updated version on our website. Please review this policy regularly for any updates.
7. Contact Us
For any questions regarding this Refund and Returns Policy, please reach us at:
– Email: [email protected]
– Address: Room 2194, 2nd Floor, No. 17-6, 4th Avenue, Baiyang Street, Qiantang District, Hangzhou, Zhejiang Province, China.